What To Do When The Doctors Office Is Closed


Please check with your doctor's office to find out what arrangements they have made for their patients' care when they are not available. If you do not have a doctor you may wish to go to a walk-in clinic for NON-URGENT medical care.
Know when it's an Emergency
Sometimes it is difficult to know whether your problem is serious or not. If you're not sure if it's an emergency, call Telehealth Ontario: 1-866-797-0000 for free access to Registered Nurses who will help with any health-related question. Although it's a busy time of year, Telehealth Ontario and full service ERs are open 7 days a week, 24 hours a day.
Here are just a few examples* of when you require emergency medical care - and you should call 911 or go to an emergency department.

  • When you are experiencing pains or tightness in the chest
  • When you think you may have fractured or broken a bone, or have a wound that may need stitches
  • When you have severe pain
  • When you have shortness of breath
  • Where the person is choking or having difficulty breathing
  • When you have sudden, severe headaches, vision problems, sudden weakness, numbness and/or tingling in the face, arm or leg, trouble speaking, or dizziness
  • If your child has diarrhea and vomiting and won't eat or drink
  • When a baby under six months has a fever over 38.5 C or 101 F
  • When a child over six months has a fever over 38.5 C or 101 F

* If you have any doubts, call 911. The ambulance will take you to the appropriate emergency department.

Expect to Wait
If you do need to go to an Emergency Department, please be prepared to wait. Patients are seen by a doctor in order of their need, not their time of arrival. Please remember to bring your Ontario Health Insurance card and a list of any medications that you are taking.


Credit Valley Hospital