Credit Valley Hospital Department





Working together to promote better communication

To Contact Us...
Communication and Public Affairs Division
The Credit Valley Hospital
2200 Eglinton Avenue West
Mississauga, Ontario
L5M 2N1
Department Main Line: (905) 813-3326
Department Email:
Hospital Website:

Our Mission
To communicate The Credit Valley Hospital's goals and initiatives in a clear, responsible and timely manner to our internal and external audiences.
To build strong relationships with one another that promote open and honest communication, enriching the experience of everyone visiting or working at The Credit Valley Hospital.
To assist Credit Valley in becoming the finest hospital in Canada in the hearts and minds of the people we serve.

The People We Serve

  • Patients and their families
  • Visitors
  • Staff, physicians and volunteers
  • The communities we serve
  • The media
  • Other hospitals and partners in health care
  • Professional associations and affiliations
  • All levels of government



Our Specialties include:

  • Community Relations
  • Community Programs & Events
  • Media Relations
  • Corporate Communications
  • Issues Management
  • Government Relations
  • Branding
  • Wayfinding
  • Special Projects
  • Video Production
  • Website Management
  • Publications
  • Desktop Publishing and Digital Imaging
  • Printing and Forms Management
  • Accessibility and Diversity  

Community Relations
Liaison with our internal and external communities.

Community Programs & Events

  • Community Health Education Events
  • Health Promotion
  • Public Meetings
  • Public Open House & Special Events
  • Site Visits
  • Speaking Engagements
  • The Skylight Market (vendor kiosk program)
  • The Art Show (community artists display)

Media Relations
Liaison with media, media training, production of news releases, media kits and special events
All media inquiries are taken by the director of Community Relations & Communications
Corporate Communications
Strategic Communication Planning, Communication Plan Development, Issues Management, Branding and Image Management, Crisis Communications and Event Planning
Government Relations
Liaison with municipal, regional, provincial and federal government representatives
Special Projects
Initiatives such as wayfinding (signage), diversity and the capital expansion
Video Production
Credit Valley Contact (TV magazine show on Rogers Cable)   Credit Valley Current (channel 83) in-house television channel for staff, visitors and patients. Management of the patient television system. Production of patient education videos and other special
purpose videos
Website Management
Editorial maintenance of Credit Valley's internet (
Building relationships with external stakeholders including our multicultural community and those with special needs regarding accessibility.
Hospital Promotion
Liaison with members of the multimedia community. Establish strong linkages with health care partners in the community specifically to establish Credit Valley as a world class facility and to create promotional opportunities.

Our Professional Affiliations:
As professional communicators, we are members, and follow the code of ethics of these organizations:

  • Health Care Public Relations Association (HCPRA)
  • International Association of Business Communicators (IABC)
  • Canadian Public Relations Society (CPRS)
  • Health Sciences Communications Association (HeSCA)