Credit Valley Hospital

Media Release


The Credit Valley Hospital releases Patient Declaration of Values

June 1, 2011


(MISSISSAUGA) — The Credit Valley Hospital (CVH) today announced the release of its first Patient Declaration of Values. Entitled Our Promise to You, the declaration of values is an important document that outlines what patients and their families value most in their care experience at CVH. Our Promise to You consists of five values that will help the hospital continue to deliver patient-centred care by clarifying patient values and how we will meet patient expectations.

Our Promise to You

We promise to…

  • Care for you with respect, compassion and dignity
  • Provide you with timely access to high quality health care in a safe and comfortable environment
  • Listen and respond to your unique needs in order to build a trusting relationship with you and your family
  • Share information about your plan of care so you can make informed decisions
  • Involve you and your family as partners in your care

“Providing the best possible patient experience is one of our top priorities,” said Michelle DiEmanuele, President and CEO, The Credit Valley Hospital. “The declaration of values will strengthen our focus and accountability for delivering what our patients and their families value most from their care.”
The Excellent Care for All Act, which passed into law in June 2010, requires that all hospitals in Ontario have a patient declaration of values in place that has been developed in consultation with the public, and is accessible to the public by June 8, 2011. Our Promise to You was developed in consultation with members of the community, including current and former patients of CVH.

The declaration will be reviewed at regular intervals to coincide with strategic plan cycles and changes in the community to best reflect a diverse and rapidly evolving community. Our Promise to You is available on the CVH website at For more information please contact Sandy Dayes, patient relations advisor at 905-813-4109.

About The Credit Valley Hospital

The Credit Valley Hospital provides patient- and family-centred care to approximately one million people in Mississauga and the surrounding region. Our hospital also has a teaching affiliation with The Academy of Medicine at the University of Toronto Mississauga. The Credit Valley Hospital has consistently achieved the highest awards from Accreditation Canada meeting national safety and patient care standards. The Credit Valley Hospital values excellence, leadership, diversity and partnership so that Together We Create Better Health Care.


Media Contacts:

Liz Leake
Manager, Communication and Public Affairs
The Credit Valley Hospital
Tel: 905-813-1100 Ext.4887

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