The Credit Valley Hospital and Trillium Health Centre

Two Local Nurses Recognized for Delivering Compassionate Patient Care

Cancer Care Ontario presents Sixth Annual Human Touch


Mississauga/West Toronto (April 26, 2012) – The cancer journey is often a difficult one. To assist patients during this difficult time, health care professionals not only treat the physical symptoms of the disease but also the emotional ones. The emotional support provided by professionals and volunteers plays a significant role in a patient’s experience.

Photo of Roy Ostil, RN, at chemotherapy clinic

Roy Ostil, RN
, works in the chemotherapy clinic at the Carlo Fidani Peel Regional Cancer Centre, located at the hospital's Credit Valley site.

Today, Cancer Care Ontario presented six deserving Ontarians – who go above and beyond – with a Human Touch Award that honours front-line health care professionals, providers and volunteers who provide exemplary and compassionate care.

The Credit Valley Hospital and Trillium Health Centre is proud to announce that two of the six provincial winners are healthcare professionals at our hospital.

Roy Ostil, RN, works in the chemotherapy clinic at the Carlo Fidani Peel Regional Cancer Centre, located at the hospital’s Credit Valley site. A nurse at the hospital for the past 24 years, Roy is known for his compassion, sense of humour and special ability to calm the fears of his patients and help them feel normal during a very difficult and dark time in their lives. The letters from patients that were submitted with his nomination consistently emphasize Roy’s gift in easing their anxiety and the special interest that he takes in each one. Even years after completing their treatment, many patients return to the clinic to see Roy and share a laugh with him.

Darlene Priestman, RN, is the clinical leader in the Betty and Buster Lockwood Cancer Detection
and Treatment Centre at the hospital’s Trillium-West Toronto site. Her nomination letter told the touching story of how last fall she was asked to care for a few days for the daughter of a widowed patient who had recently arrived as a refugee.  Darlene quickly agreed and took the young girl into her home. Darlene purchased clothing and other necessities for her and within a week had enrolled her in a nearby school and arranged for a doctor to provide assessments and immunizations. Unfortunately, days turned into months as the mother’s cancer progressed to the stage where she is receiving palliative care. Darlene is now the young girl’s legal guardian and plans to legally adopt her in time.

“Each day, Darlene and Roy live out the hospital’s commitment to providing quality, compassionate care to our patients,” says Michelle DiEmanuele, President and CEO of The Credit Valley Hospital and Trillium Health Centre. “We are tremendously proud that they are receiving this recognition and thank them for their dedication.”

“These two caring individuals demonstrate an excellent example of providing compassionate care, support and enriching the lives of their patients battling cancer,” said the Hon. Harinder Takhar, MPP Mississauga-Erindale, Minister of Government Services. “I commend them for their ability and passion and for going above and beyond the call of duty to do the very best for their patients.”

“Compassion is a critical part in caring for a patient’s emotional needs,” said Michael Sherar, President and CEO, Cancer Care Ontario. “Today’s award recipients have gone beyond their job requirements to provide patients with the exceptional care we would want our loved ones to receive.”

The sixth annual Human Touch Awards are co-sponsored by the Canadian Cancer Society (Ontario Division) and helped made possible by a donation from the RBC Foundation.

About The Credit Valley Hospital and Trillium Health Centre
The Credit Valley Hospital and Trillium Health Centre is a newly merged hospital serving Mississauga, West Toronto and the surrounding communities. It is one of Ontario’s largest community-based academic health networks and has a teaching affiliation with the Mississauga Academy of Medicine at the University of Toronto Mississauga. The regional cancer program, located at the Carlo Fidani Peel Regional Cancer Centre at the Credit Valley Hospital site, provides specialized care for residents of Mississauga, South Etobicoke, Halton Hills, Oakville, Milton, Brampton, Caledon, Dufferin County, Orangeville, Rexdale, Shelburne and Woodbridge.

About Cancer Care Ontario
Cancer Care Ontario (CCO) -- an Ontario government agency -- drives quality and continuous improvement in disease prevention and screening, the delivery of care and the patient experience, for cancer, chronic kidney disease and access to care for key health services. Known for its innovation and results driven approaches, CCO leads multi-year system planning, contracts for services with hospitals and providers, develops and deploys information systems, establishes guidelines and standards and tracks performance targets to ensure system-wide improvements in cancer, chronic kidney disease and access to care.


Media Contacts:

Liz Leake
Communication and Public Affairs
The Credit Valley Hospital site
The Credit Valley Hospital and Trillium Health Centre
905-813-1100 ext. 4887
lleake AT cvh DOT on DOT ca

Marko Perovic
Senior Public Affairs Advisor
Cancer Care Ontario
marko DOT perovic AT cancercare DOT on DOT ca


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